How can we help?
Answers about games, age checks and privacy. Search below or choose a topic.
15 answers across 4 topics
Games & Playing
How do I choose a game?
Use the Home category tabs, spin the game selector, or browse the game groups on the Games page. Select any card to open its game.
Do I need an account?
No. You can browse and play without registering, logging in or creating a player profile.
What if a game does not load?
Refresh the page once in a current browser with JavaScript enabled. If it still fails, contact support with the game title and browser name.
Can I use a keyboard?
Use Tab to move between controls and Enter or Space to activate buttons. See Accessibility for more guidance.
Do virtual points have monetary value?
No. Virtual points cannot be bought, withdrawn or redeemed for cash, goods or services. There are no real-world prizes.
Age & Access
Why do I see an age check?
CercleOdds is for adults aged 18 or over. The age gate asks you to confirm that you meet this minimum age before accessing the site.
Why does the age check return the next day?
Daily age confirmation lasts for the current calendar day in this browser. It returns on the next calendar day.
Is CercleOdds for adults only?
Yes. If you are under 18, choose Leave site at the age gate.
Privacy & Cookies
What storage does this site use?
The browser remembers your daily age confirmation and whether you have seen the storage notice. Game points are held in memory and reset when you leave or reload the game.
How do I reset the storage notice?
Clear this site’s data in your browser settings. The notice will appear again after you confirm your age.
How do I contact support?
Use the Contact form or email support@cercleodds.com. After you send the form, a confirmation shows that we have received your message.
Are optional trackers enabled?
No. We do not use analytics, advertising, remarketing or conversion trackers.
Responsible Play
How can I keep play balanced?
Set a stopping time before you start, take regular breaks and step away when play stops feeling enjoyable.
Where can I find independent support?
The Responsible Play page links to GamCare and NHS information about gambling-related harms. These resources are independent from CercleOdds.
Where can I learn about gaming and gambling harms?
Ygam provides prevention and education resources, especially for parents, young people and educators. Visit the independent resources on Responsible Play.
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